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FAQ

 

 

 

 

 

 

General
When do I need to send you documents?

You may be requested to send us documents in order for us to comply with regulatory requirements.

What documents do I need to send?

The specific documents that we need depend on each case. Our payment personnel will always specify which documents are needed via email.

What is KYC?

KYC means Know Your Customer. It is a security measure that we may carry out as part of our gaming licencing agreement, so we know who is playing with us, and we aim to keep everyone safe and happy.

Payments
What deposit methods do you offer?

At Speedy Casino all deposits go through Trustly.

What can I do if my deposit fails?

If your deposit is unsuccessful, we recommend you to double check your payment details, try again in an incognito window (the browser chrome). If you need any additional help, you can contact our Customer Support either by live chat or email [email protected]

What can I do if a refused deposit is deducted from my bank account?

When a deposit fails and does not show up in your balance, it usually means that your bank has reserved the funds, and that they will be returned to your bank account.

Are there any fees for deposits?

There are no fees from our side when you make a deposit – all deposits are free or charge.

How quickly can I see my new deposits?

Deposits should be instant. In case any problems occur, please contact our customer support.

How long does it take to withdraw my money?

Withdrawals should be instant. In case any problems occur, please contact our customer support.

Can I make a withdrawal to someone else's bank account?

No, you can only use payment methods that you own, so that your winnings will be sent to the correct person, you!

Why can’t I see my balance?

On April 26, 2021 Speedy Casino's license was changed from Hero Gaming Ltd to Speedy Originals Ltd. In connection with this move, Hero Gaming Ltd refunded all existing players and the players created new accounts with Speedy Originals Ltd.

Despite Hero Gaming Ltd’s best efforts to refund all players automatically, some refunds may have failed due to circumstances outside Hero Gaming Ltd’s control (such as changes in payment methods on the player side or open bets that were settled right at the time of the transfer).

We have records of this and hold the funds separately. If you have any outstanding balance to claim, please contact customer service and we will manually settle any remaining funds.

Technical issues
The games are running really slow, what should I do?

We would recommend that you upgrade your browser and clear your cookies and cache. If that doesn't work, try a different browser. You can also contact our Customer Support via chat or email.

I lost my internet connection in the middle of a game round, what happens now?

If there is a connection error, the round continues when you're connected to the internet again, and pays out any winnings as per normal. If the game round is stuck, you will get an error message and will in that case need to contact Customer Support.

What browser do you recommend?

We highly recommend that you use Google Chrome, and make sure to update your browser regurarly.

What are cookies and cache?

Cookies are small files that save your preferences on a site. Cache consists of files that make a page load quicker. These can take up a lot of space and end up slowing down the site.

How do I clear cache and cookies on my browser?

Follow the instructions for your browser:
Google Chrome
Safari (iOS)
Safari (Mac)
Internet Explorer
Microsoft Edge
Mozilla Firefox
Then close the browser, start it up again, log in and try again.

When I open a game, it does not load. What do I do?

If you click on the game and the screen freezes, try clearing cookies and cache as per above instructions. If you get an error message, please contact Customer Support.

Mobile
Can I play using a mobile?

Yes, you can! Our games work best with iPhones, iPads or Androids. To play via mobile, simply open your browser to www.speedycasino.com or download our app from AppStore.

From where can I find your app?

At the moment you can find our iOS app for iPad and iPhone in the App Store.

What happens if I get a call while playing?

If you get a call while playing on your mobile, the game will start from where it ended when you go back to the game after the call.

Responsible gaming
Can I set limits that restrict how much I play?

Yes, if you want to budget your games per day, week or month you can do so directly through your account, by clicking Settings and thereafter either Money Limits and / or LoginTime Limits, or by contacting Customer Support, and we'll help you set limits that you are comfortable with.

How do the limits work?

At Speedy Casino we offer a deposit limit and a login time limit. This guarantees that you will never be able to exceed the limits you have set for yourself per day/week/month. The deposit limit will prevent you from depositing more than your set amount. So, for example, if you have a deposit limit of 300 SEK per week and you win another 1000 SEK (and withdraw it), your limit for that week will now be 1300 SEK instead. Thus, you will not lose more than 300 SEK per week of your own deposited money. 

As for the time limit, if you've chosen to let yourself play during maximum 1 hour per day, Speedy Casino will not allow you to play more than that.

I have excluded myself, but want to play again, what can I do?

In order to get the best/most effective time off from playing, it is best to wait out the whole period. You can always contact our Customer Support to inquire when your exclusion will expire.

If I have self-excluded can I play with someone else’s details?

At Speedy Casino you are only permitted to play with your own personal details. Using someone else’s details when you are self-excluded is not allowed.

I think I play too much, what can I do?

We suggest you set a limit to budget your gambling in the Limits section, or take a break from gambling completely. You may self-exclude for a minimum of 1 day. If you need additional support, we recommend the following sites:

Spelpaus
GamCare
Gamblers Anonymous
Gambling Therapy
Betfilter (Software to block all gambling sites)

Licencing and security
Is my personal information safe with you?

We always keep your information safe. Only employees who need it for KYC and security checks have access to it.

Is my money safe with you?

Absolutely. The SGA does routine audits to confirm that all incoming deposits and all outgoing withdrawals are processed and paid in accordance with legal standards.

How can I be sure the games are not rigged?

We can reassure you that the games are not rigged as both we, and our game providers use Random Number Generators to determine the result of every game round. We are constantly monitored by an independent third party that makes sure that every spin is completely up to chance.

Do you have a gaming licence and what does it mean?

We have one license with the Swedish Gaming Authority (SGA) issued on April 26th 2021 that covers our players from Sweden. The license means that Speedy Casino operates under Swedish laws and regulations.

I’m afraid someone else might be playing at Speedy with my personal details, what can I do?

Contact Customer Support, to temporarily block your personal details and contact your bank in order to prevent further unlawful use. If you suspect fraud, report it to your local police, and we will cooperate directly with them during their investigation.

Game Rules
How to play online casino games?

 

Poker

Poker is a game of chance and the objective is to beat the dealer with the best five-hand combination. However, poker is not a game of pure chance since there’s an element of strategy involved as the goal is to predict the game's outcome based on the pair of cards you have received.

 

General Rules

 

The rules listed here are the standard game rules for Ultimate Texas Hold’em, the most popu-lar form of poker. However, each of the many variations of this game has its own unique set of rules. Therefore, it is you (the player) who is responsible for reading and understanding the rules of the chosen Ultimate Texas Hold’em variant prior to placing bets.

  • Ultimate Texas Hold'em is played with one deck of cards, consisting of 52 cards without jokers. The deck is shuffled after every round.
  • To start the game round, you have to place your wager; the bet has to be placed on the ante spot and you can also make an optional side bet: Trips bet.
  • After the bets are closed, the dealer will deal 2 cards face-up to you and 2 cards face-down to himself/herself, as well as 3 community cards face-up in the middle of the table (called the Flop).
  • During the short pause, you must decide whether to continue playing by calling (doubling your bet) or stop by folding (if you decide to fold, you lose your initial bet).
  • After a short pause, the dealer will deal 3 final community cards face-up.
  • You can then form the best hand possible based on your own two cards and the community cards. The winning combination is formed by 5 out of 7 available cards.
  • The highest-ranking hand that can be formed from your 2 cards and 5 community cards is com-pared with the dealer's highest-ranking hand to define the winner.

 

How to play Live Poker

Set your stake

  • Select the stake by pressing on a suitable chip from the Chip Selector. The selected chip is high-lighted in the chip panel.
  • It is possible to mix chip values on the same bet. To see the available chip values, press the ‘up’ and ‘down’ arrow buttons until the minimum or maximum chip value is reached.
  • The total stake value when bets have been placed is displayed in the ‘Total Stake’ field.
  • The minimum/maximum betting limits are displayed in the ‘Bet Limits’ panel on the top of the screen.
  • Place your bet

    • Once you have selected a chip, place your bet by simply clicking on the betting spot on the game table. You can bet on one, two, or three betting areas (seats) by placing chips on each. Each additional click on the betting area will increase your bet by the value of the selected chip. Once you have reached the maximum limit established on the betting area, no additional funds will be accepted for that bet, and you will receive a notification stating that you have bet the maxi-mum.
    • When a bet has been placed, you can choose from the following options:

    Undo: By pressing the Undo button, you will remove the last placed bet. Pressing again will remove the bet you had placed before the previous bet. This way, you can remove all previous bets one by one until all placed bets have been removed. However, you can only remove bets while betting time still remains.

    Clear: By pressing the ‘Clear’ button, you will remove all bets from the table.

    Repeat: By pressing the ‘Repeat’ button, you will repeat all bets from the previous game round. However, this button is only available before the first chip is placed.

    The Total bet indicator displays the total amount of all bets placed in the current round.

    Decide

  • After two cards are dealt face-up to you and two cards face-down to the dealer, as well as three community cards face-up, your card combination and the "Make your decision" window will appear on the screen.
  • You must make a decision whether to continue playing by calling or stop by folding. If you have not made your decision before the time expires, your hand will be folded automatically. The bet-ting time indicator will display the message: Auto Folded.
  • Two final community cards will be dealt face-up and you can then form the best hand possible based on your own two cards and the community cards. Your hand is then compared with the dealer's to find the winner.
  • At the end of the round, the dealer turns all his/her cards face-up and announces the re-sult.
  •  

    Live Poker Variations

    In addition to Ultimate Texas Hold’em mentioned above, our online casino offers a number of poker games, including but not limited to:

    • Ultimate Texas Hold'em
    • Casino Hold’em
    • Caribbean Stud Poker
    • 2 Hand Casino Poker
    • Three Card Poker
    • Side Bet City

    The rules for each specific poker game can be accessed by clicking on the ‘Help’ button when the game is opened.

     

     

    Blackjack

    Blackjack is a game of chance and the objective of the game is to get the highest hand on the table without going over a score of 21. Blackjack isn’t com-pletely a game of pure chance as there’s an element of strategy involved.

    The basic rules of blackjack apply to all variants of the game. However, you (the player) should never assume that the rules of playing blackjack are similar for every blackjack game as each vari-ant introduces its own set of rules and unique features. This is why you should always check the rules and regulations of that specific blackjack game prior to placing bets.

     

    General Rules

    • Blackjack is played with between one and eight standard 52-card decks shuffled together. Most commonly, the game is played with 8 standard decks (416 cards), excluding Jokers.

    Card values are as follows:

    Cards from 2 to 10 count their face value in blackjack.

    Face cards (Jacks, Queens, and Kings) count as 10.

    Aces are worth 1 or 11, whichever is more favorable to the hand.

  • To start the game round, you have to place your wager; the bet has to be placed on the betting spot and you can also make optional side bets: Perfect Pair and/or 21+3.
  • After the bets are closed, two cards will be dealt to you and two cards face-down to him-self/herself. One of the dealer’s cards will be dealt face-up so that you can see its value. The other dealer’s card will be left face-down. If the total value of your initial two-card hand is exactly 21, it means you have blackjack.
  • When neither the dealer, nor you have blackjack upon checking your two initial cards, you are given the chance to improve the values of your hands in turns. Therefore, you must make a playing decision. This includes the following options:
  • Hit: You can decide to ‘Hit’ to be dealt another card to your hand. You can hit more than once to receive additional cards.

    Stand: This means you are satisfied with the value of your hand.

    Double Down: In blackjack, you have the opportunity to increase the value of your initial bet by up to 100% in return of receiving only one additional card to add to your hand.

    Split: If your initial hand is a pair of cards of equal value, you can ex-ercise the option to split the pair to make two separate hands. When you split, you must make another bet equal to your main bet. A second card is then dealt to both your hands and you can draw as many cards as you want to improve the value of each hand by using the hit option before you stand. However, if you split an initial pair of Aces, you receive on-ly one additional card per Ace with no option to hit.

  • You will keep receiving cards one at a time until you believe your hand is strong enough to beat the dealer.
  • When all players have made their decisions, the dealer reveals his/her down card. Un-like the players, the dealer has no playing options in blackjack. The dealer must draw on a hand of 16 or less and stand on a hand of 17 or more.
  • You win when the value of your final hand is closer to 21 than the dealer’s or when the dealer busts.
  •  

    Side bets

    21+3

    21+3 is a side bet on whether your first two cards and the dealer’s face-up card combine to form one of the combinations (poker hands) below:

    Flush – three cards of the same suit.

    Straight – three cards of the same value, not all of the same suit, such as 8-9-10. Aces can be high or low.

    Three of a Kind – three cards of the same value.

    Straight Flush – three cards of the same values, not all of the same suit.

    Three of a Kind – three cards of the same value and the same suit.

    If the three cards combined form one of these five hands, you win your side bet. If not, you lose your 21+3 blackjack stake. The amount you win depends on what type of three-card hand you get:

    Flush pays 5:1

    Straight pays 10:1

    Three of a kind pays 30:1

    Straight flush pays 40:1

    Three of a kind pays 100:1

    This side bet is placed at the beginning of a round before your cards are dealt. Typically, there is a 21+3 betting box on the table where you place your stake for the side bet.

     

    Perfect Pair

    Perfect Pair is a side bet that allows you to place an additional bet on whether your first two cards are a pair. It can either be a Mixed Pair (one red and one black), a Colored Pair (both red or black, but different suit), a Perfect Pair (both of the same suit), or Suited Trips (a pair of the same color that also matches the dealer’s first card). The amount you win depends on what type of hand you get:

    Mixed Pair 5:1

    Colored Pair 10:1

    Perfect Pair 30:1

    Suited Trips 50:1

    This side bet is placed at the beginning of a round before your cards are dealt. Typically, there is a Perfect Pairs bet box on the table in which you place your stake for the side bet.

     

    Insurance

    This is basically a bet that the dealer will win. If the dealer’s face-up card is an Ace, you can make the insurance wager by putting half of the initial bet made on the hand on the insurance line. If the dealer has a 10-value card and draws a blackjack, you win your money back, but if both you and the dealer lose, you lose your bet.

     

    How to play Live Blackjack

    Set your stake

    • Select the stake by pressing a suitable chip from the Chip Selector. The selected chip is high-lighted in the chip panel.
    • It is possible to mix chip values on the same bet. To see the available chip values, press the 'up' and 'down' arrow buttons until the minimum or maximum chip value is reached.
    • The total stake value when bets have been placed is displayed in the 'Total Stake' field.
    • The minimum/maximum betting limits are displayed in the Bet Limits panel on the top of the screen.

    Place your bet

    • Once you have selected a chip, place your bet by simply clicking the betting spot on the game table. You can bet on one, two, or three betting areas (seats) by placing chips on each. Each ad-ditional click on the betting area will increase your bet by the value of the selected chip.
    • Once you have reached the maximum limit established, no additional funds will be accepted for that bet, and you will receive a notification stating that you have bet the maximum. When a bet has been placed, you can choose from the following options:

    Undo: By pressing the ‘Undo’ button, you will remove the last placed bet. Pressing again will remove the bet you placed before the previous bet. This way, you can remove all previous bets one by one until all placed bets have been removed. However, you can only re-move bets while betting time still remains.

    Clear: By pressing the ‘Clear’ button, you will remove all bets from the table.

    Repeat: By pressing the ‘Repeat’ button, you will repeat all bets from the pre-vious game round. However, this button is only available before the first chip is placed.

    The Total bet indicator displays the total amount of all bets placed in the current round.

    Decide

    • Once the cards have been dealt, each player will receive two upward cards, showing you each seat’s current hand. One of the dealer cards will remain face-down and one card face-up.
    • When it is your turn, you can decide regarding your hand. Your hand's total value will be dis-played in a panel; it will be updated as subsequent cards are dealt.
    • If your hand's total value is 21, the result will be confirmed as 'Blackjack'.
    • If the total value exceeds 21, the word 'Bust' will appear on the screen as well as the final hand value. In this case, you will lose the bet.
    • If the total value does not exceed 21, you must make a playing decision. The decision options (Hit, Stand, Double Down, Split) will be displayed on your screen, and only those currently available to you will be enabled.
    • If you don’t make a playing decision before time expires, your lack of response will be inter-preted as a desire to stand on your current hand.

     

    Live Blackjack Variations

     

    In addition to the standard Live Blackjack variant described above, our online casino offers a number of blackjack games, including but not limited to:

    • Power Blackjack
    • Free Bet Blackjack
    • Blitz Blackjack
    • Infinite Blackjack
    • Blackjack VIP
    • Blackjack Platinum
    • Blackjack Quartz
    • Blackjack White Gold
    • Blackjack Silver
    • Blackjack Bronze
    • Blackjack Ruby
    • Blackjack Gold
    • Blackjack Diamond
    • Blackjack Crystal
    • Blackjack Fortune VIP

    The rules for each specific game can be accessed by clicking on the Help button when the game is opened.

     

     

    Baccarat

    Baccarat is a game of chance and the objective of the game is to predict whose hand will win by having the value closest to 9.

     

    General Rules

    The rules listed here are the standard game rules of baccarat. However, each of the many var-iations of baccarat has its own unique set of rules. You are responsible to verify your un-derstanding of the rules of the chosen baccarat variant prior to placing any bets. The rules for each specific game can be accessed by clicking on the ‘Help’ button.

    Baccarat is played between the Banker and the Player with 8 standard 52-card decks, excluding Jokers. Card values are as follows:

    • Aces count as 1
    • Cards from 2 to 9 count as their face value
    • 10 and face cards (jacks, queens, and kings) count as 0

    If your cards total above 9, the first digit is dropped. For example, a 5 and a 6 would result in a 11, which is dropped to a 1 (11-10=1). Similarly, a face card plus 8 will be worth 8.

    Prior to each deal, you must place your bet on the banker’s hand and/or on the player’s hand. You also have the option to bet on the Tie, which occurs when both the Player and Banker hold hands of equal value.

    You and the Banker are each dealt a two-card hand and the dealer will then announce the winner.

    If you bet on the player and you win, you are paid 2:1 winnings on your bet.

    If you bet on the banker and the banker wins, you are paid 2:1 minus 5% bank commission.

    If both the player’s hand and the banker’s hand have equal totals, the round ends in a Tie. If you have placed a bet on the Tie, your payoff is 8:1. The Tie bet wins, and non-Tie bets are re-turned to you.

     

    Side Bets

     

    A side bet in baccarat is an additional wager you can make beyond the regular game bets. Side bets can only be placed during the first betting round. The available side bets are as follows:

    Player Pair/Banker - Pays if the first two cards dealt to the Player or the Bank-er (as nominated by the player) constitute a pair.

    Perfect Pair - The first two cards of either the Player or the Banker will be of the same number or the same suit.

    Either Pair - The first two cards dealt to either the Player or the Banker will be of the same number or the same in suit.

    Player Bonus - Pays when the Player wins the round on a natural 8 or 9 or by at least 4 points.

    Banker Bonus - Pays when the Banker wins the round on a natural 8 or 9 or by at least 4 points.

     

    How to play Live Baccarat

    Set your stake

    • Select the stake by choosing a suitable chip from the Chip Selector. The selected chip is high-lighted in the chip panel.
    • It is possible to mix chip values on the same bet. To see the available chip values, press the 'up' and 'down' arrow buttons until the minimum or maximum chip value is reached.
    • The total stake value when bets have been placed is displayed in the 'Total Stake' field.
    • The minimum/maximum betting limits are displayed in the Bet Limits panel on the top of the screen.

    Place your bet

    • Once you have selected a chip, place your bet by clicking the betting spot on the game table. You can bet on one, two or three betting areas (seats) by placing chips on each. Each additional] click on the betting area will increase your bet by the value of the selection chip. Once you have reached the maximum limit, no additional funds will be accepted for that bet, and you will receive a notification stating that you have bet the maximum.
    • When a bet has been placed, you can choose from the following options:

    Undo: By pressing the ‘Undo’ button, you will remove the last placed bet. Pressing again will remove the bet you placed before the previous bet. This way, you can remove all previous bets one by one until all placed bets have been removed. However, you can only re-move bets while betting time still remains.

    Clear: By pressing the ‘Clear’ button, you will remove all bets from the ta-ble.

    Repeat: By pressing the Repeat button, you will repeat all bets from the pre-vious game round. However, this button is only available before the first bet is placed.

  • You and the Banker are each dealt a two-card hand. The dealer will then announce the win-ner.
  •  

    Live Baccarat Variations

    In addition to the standard Live Baccarat variant described above, our online casino offers a number of baccarat games, including but not limited to:

    • Baccarat
    • Lightning Baccarat
    • No Commission Baccarat
    • Baccarat Squeeze
    • Speed Baccarat

    The rules for each specific game can be accessed by clicking on the Help button when the game is opened.

     

    Slots

    Online slots are considered games of chance in which players may choose to bet money on the outcome. The outcome of a round cannot be predicted, and players have no control over whether they win or lose. Instead, games’ outcomes are influ-enced by a Random Number Generator (RNG). The RNG is an algorithm generated by a computer, and it helps a slot game to produce a sequence of unique symbols and randomize the results of each spin.

    Although the results are ultimately unpredictable, there’s a number of key aspects to consider before one starts playing online casino slots. Each slot game has its own unique set of rules, fea-tures, bonus games of varying complexity, payouts, Return to Player (RTP), and more. Therefore, we strongly encourage you to discover how these rules affect your gameplay, so you can either make necessary adjustments or opt for a different slot game.

    The individual rules, gameplay options, payouts, and RTP for each of our slot games can be ac-cessed by clicking the ‘Help’ or pay table icon while the game is open in either fun or real-money mode. In addition, you can familiarize yourself with the general online casino slot rules below.

     

    Slot symbols

    Symbols are the backbone of all slot games. They appear on the reels, creating winning combi-nations and triggering bonus features. Slot symbols can be categorized into two types, depending on their value:

    Low-value symbols: Low-value symbols pay out less when a winning combination of certain symbols lands on the payline. Some of the common examples of low-value symbols in-clude: A, K, Q, J, 10, and 9, used in many slot games.

    High-value symbols: High-value symbols pay out more. They generally show the mo-tifs, characters, or features closely connected to the specific theme of a particular game.

    Paylines: A payline is a combination of symbols that result in a win. Paylines start from the leftmost reel and continue along the adjacent ones until they reach the rightmost reels. Some can form a straight horizontal or vertical line; others appear in a number of shapes, from zig-zag to trapezium.

    Pay tables: This is where you can find all the information you need to understand how the slot works. It’s an area that includes the lowdown on the value of the slot symbols as well as the information on how to trigger bonus features. All the possible paylines of that specific slot game can also be found by clicking on the pay table icon.

     

    Wild symbols

    Wilds are arguably the most popular special symbols; they can appear randomly on the reels and substitute for any other symbols to create winning combinations. However, each game has different rules attached to such symbols, and these rules can be found by clicking on the pay table icon.

    In addition to the standard wild symbols described above, online slots can feature a number of special wilds, including but not limited to:

    Expanding Wilds: An Expanding Wild can substitute for any other symbol on the reels, just like a normal wild symbol. This symbol lands as a single symbol but expands either hori-zontally or vertically to cover the entire reel once the spin is complete, making every symbol of that particular reel a wild symbol in the process and offering more winning combinations.

    Sticky Wilds: Sticky Wilds ‘stick’ in place and remain on the screen over multiple spins or until a feature is complete, increasing your chances of completing more paylines.

    Stacked Wilds: A Stacked Wild is essentially a wild symbol that can appear and cover an entire reel when it drops — and it works in more or less the same way as an Expanding Wild.

    Wandering Wilds: A Wandering Wild will shift its position in a certain way once a spin is complete.

     

    Scatter symbols

    Scatters are most commonly referred to as bonus symbols. They can trigger special features in a slot game, including but not limited to:

    Free Spins: These are the bonus rounds you can enjoy without paying anything. Free Spins are triggered when scatters appear together.

    Re-spin Feature: A feature that will spin the reels once again once the initial spin is complete, without costing anything.

    Expanding reels: A slot with expanding reels will have an extra reel or reels added in the base game. Expanding reels are added via a bonus feature and they increase the number of symbol spaces, which increases the number of ways to win.

    Colossal symbols: Colossal symbols are symbol blocks that can cover several symbol spaces at once — and increase your chances to get a complete payline.

     

    Bonus game

    Certain slots offer a broad variety of bonus games as built-in mini games. Most bonus games do not require skill and are as random as the main slot game, but this differs from one game to an-other. There are no set rules for what a bonus game should be, but there are a few different types of bonus games, including but not limited to:

    Bonus Wheel: A special feature that comes with a wheel covered in prizes — usually bonus rounds or multipliers. Whichever prize the wheel lands is awarded to the player.

    Multipliers: Some slot games include multiplier features. Multipliers multiply a win 2, 3, 4, or more times. Most multipliers are triggered during the bonus game, but sometimes they can also be triggered via certain symbols or accumulated over several spins.

    Nudge Feature: This feature allows a player to adjust results when one of the sym-bols needed for a winning combination is one position off. A nudge might allow to knock one reel or more one space up or down, enough to get a win.

    Gamble Feature: Some slots offer a Gamble feature that usually comes in the form of a guessing game, where you bet on the result of a random event. These guessing games usually consist of a 50/50 choice where winnings are doubled if you win, and if you make the wrong pre-diction, you lose all winnings.

     

    Types of Reel Slots

    Slot reels are the backbone of any slot game. They determine how the slot will look and func-tion.

    Multi Reel Slots: Come stocked with multiple betting lines (usually 5 reels or more) and various bonus features.

    Reel Re-spin: Some slot games come with a re-spin feature — they typically behave like the standard slot games. The only difference is that at the bottom of each column, there’s an additional re-spin button. Clicking on this button will allow you to spin one of the reels, keeping the others fixed, but for a price.

    Cascading Reels: There are slots without reels, often referred to as cascading grid slots or cluster pays slots. These slots allow the symbols that are part of the winning combinations to disappear, making room for new symbols to fall on the grid, all of which allows players to create new winning clusters in the single spin.

    Rotating Reels: Rotating reels are usually offered as part of a bonus feature, rather than in the base game. When this feature is in effect, you will watch the reels rotate 90 degrees at the end of a spin, after which your paylines will pay out for a second time. Typically, the reels ro-tate a second, third, and fourth time before resetting to the original position.

     

    Jackpots

    A Jackpot is a top prize a slot game offers. Jackpot slots can come in many formats but there are two main jackpot categories: fixed and progressive.

    Fixed Jackpots: This is a jackpot that offers a fixed prize amount, which doesn’t grow with the number of bets. The fixed prize fund is specific to that particular game and isn’t linked to any other casino sites.

    Progressive Jackpots: This is a jackpot that increases each time the game is played but the jackpot is not won. A progressive jackpot keeps growing until one lucky player wins it. These payouts can be many millions and only happen every few months.

     

    Autoplay

    Most slot games offer an autoplay feature. This feature spins the reels on behalf of the player, who can simply watch the game unfold. You can choose how many auto-spins you would like and the bet size and then press the Autoplay button.

     

    Return to Player (RTP)

    Return to Player indicates an overall percentage of how much a specific casino game gives back to all its players over time. Any RTP percentage given is the result of a calculation based on the re-sults of thousands of spins on a specific game. However, it’s not intended to be any kind of guarantee of what you can win from a game. Rather, a theoretical percentage of win-nings that a game pays back. Usually, the percentage is around 90-99%, depending on the slot.

     

    Volatility

    Volatility, also known as variance, describes the estimated size of the winnings and how fre-quently they occur. Slot games are usually classed as having low, medium, or high volatility. Low volatility slots offer smaller amounts often, whereas high volatility slots payout larger amounts but less often. Medium variance games are the most common category of slots – they pay out smaller but more frequent payouts compared to high volatility slots.

     

    Blitz Games

    Playing in Blitz mode means playing casino games up to 6 times faster than normal, without having to wait for the slot reels to be displayed with each spin. The logic, algorithms, RTP, and hit frequency remain the same. So essentially, playing in Blitz mode means you will not see any reels and the game’s graphics and animations that come after certain bonus features as you would in the traditional play mode of the game. You will see your accumulated winnings shown in the mid-dle of the screen, surrounded by a ring of lightning along with buttons that control the number of spins and stake size.

     

     

    Roulette

    Roulette is a game of chance. The key objective in roulette is to predict the numbered pocket on which the ball will land by placing one or more bets that cover that particular number. European and American roulette variants are, by far, the most prominent versions of the game. Both follow the typical roulette format. However, there are rules, odds, bets, and layouts that are specific to each variation.

    • The European Roulette wheel contains 37 numbers, from 0 to 36, and that leaves a house edge of 2.3%.
    • The American wheel contains 38 numbers as it also includes 00, meaning the house edge is 5.26%
    • European Roulette also includes a rule called La Partage, which gives players half their stake back if the zero comes up when they place an even money bet.

     

    General Rules

    The rules listed here are the standard game rules for European Roulette. However, each of the many variations of Roulette has its own unique set of rules. You are solely respon-sible to verify your understanding of the rules of the chosen Roulette variant prior to placing bets. The rules for each specific game can be accessed by clicking on the Help button when the game is opened.

    There are totally 37 pockets on the standard roulette wheel, ranging from 0 to 36. There are 18 red numbers, 18 black numbers, and 1 slot featuring 0 (zero).

    • For numbers between 1-10 and 19-28, the odd numbers are colored in red and the even num-bers are colored in black.
    • For numbers between 11-18 and 29-36, the odd numbers are colored in black and the even numbers are colored in red.
    • The 0 (Zero) is colored in green.
    • Bets are placed on the area on the roulette table which is known as the layout. Minimum and maximum bet amounts permitted are shown on the screen.
    • Roulette offers a variety of betting options, all of which bring you different chances for a win and different payouts.

    - Placing inside bets is either selecting the individual numbers or specific combinations of numbers.

    - Placing outside bets is selecting a combination of numbers, the pocket color, or whether the winning number is odd or even. Outside bets are placed outside the area with the numbered box-es on the table layout.

    *You can find more information about the different types of bets in the ‘Bet Types’ section below.

    • You can continue to place bets as the ball spins around the wheel until the dealer announces ‘no more bets’ or the system timer indicates that betting has closed.
    • In order to place a bet, you need to select the desired chip value. This can be done by clicking on a chip in the keypad area.
    • After players have placed their bets, the dealer sets the wheel spinning before flicking the white ball around the edge in the opposite direction to that of the wheel’s rotation. When the ball lands in a slot, the dealer will announce the winning number; the winning number will also be displayed in the game panel. The winnings are then paid to any player who has placed a suc-cessful bet, whilst all losing bets are cleared from the table.

     

    Bet Types

    Standard bet types in Roulette are divided into ‘Inside Bets’ and ‘Outside Bets’:

     

    Inside Bets

    Inside Bets are bets placed on numbers or on the lines between numbers on the internal area of the table. Inside bets include:

    Straight Up. A straight up bet is a bet made on a single number, including zero (0), on the layout. The payout for a Straight Up bet is 35:1.

    Split. A Split bet is a bet which sees a chip placed on the line between 2 adjoining numbers — horizontally or vertically — such as 3 and 6, or 19 and 20. The payout for a Split bet is 17:1.

    Three Line (Street). A Street bet is a bet in a horizontal row of 3 numbers. To make a Street bet, place a chip on the line at the start of the chosen row (1 of 12). If you want to bet on the numbers 1, 2, 3, place your chip on the edge of number 1. The payout for a Street bet is 11:1.

    Corner. A Corner bet, also known as a Square bet, is a bet on 4 numbers. To make a Corner bet, place your chips at the intersection of a horizontal and a vertical line between four numbers. For example, the intersecting point of 6, 9,5, and 8. The payout for a Corner bet pass at odds of 8:1.

    Six Line. A Six Line bet is a bet on 6 numbers: 2 rows of 3 numbers, excluding 0. A Six Line bet is made by placing a chip on the start of the line that separates the 2 rows. The payout for a Six Line bet is 5:1.

    Trio. A Trio bet is a bet on 3 numbers including 0. This type of bet is made by placing chips on the common corner between said numbers. The payout for a Trio bet is 11:1.

    Basket / First Four. A Basket bet is sometimes referred as a First Four bet, it is made on the numbers 0, 1, 2, and 3. This type of bet pays 6:1.

     

    Outside Bets

    Outside bets are bets placed on the areas of the table that represent groups of numbers. Out-side bets include:

    Column. A Column bet is a bet made on one of three vertical columns of 12 numbers. The payout for a Column bet is 2:1.

    Dozen. A Dozen bet is a bet on 12 numbers. To make a dozen bet, place a chip on either the first (1-12), second (13-24), or third (25-36) dozen numbers. The payout for a Dozen bet is 2:1.

    Red/Black. A Red or Black bet is a bet on 18 numbers: either the 18 black numbers or the 18 red numbers. To make a Red or Black bet, place a chip on one of the unlabeled red or black areas. Standard table pays at odds of 1:1.

    1-18/19-36. This type of bet is made on the 18 numbers, either 1-18 or 19-36. Stand-ard table pays at odds of 1:1.

    Even/Odd. An even or odd bet is a bet on the 18 numbers: either even or odd num-bers, excluding 0. Standard table pays at odds of 1:1.

     

    Other Types of Bets:

    Voisins du Zero / Grand Series

    A Voisins du Zero bet is a bet that covers a total of 17 numbers on the side of the roulette wheel that contains zero (0). Nine chips are placed as follows:

    2 chips on the 0/2/3 street

    1 on the 4/7 split

    1 on the 12/15 split

    1 on the 18/21 split

    1 on the 19/22 split

    2 on the 25/26/28/29 corner

    1 on the 32/35 split

     

    Jeu Zero.

    A Jeu Zero covers the 2 numbers to the zero's right and the 4 numbers to the zero's left. Four chips are placed as follows:

    1 chip on the 0/3 split

    1 chip on the 12/15 split

    1 chip on 26 (straight up)

    1 chip on the 32/35 split

     

    Tiers du Cylindre /Petit Series

    This bet covers a total of 12 numbers on the side of the roulette wheel opposite to zero. Six chips are placed as follows:

    1 on the 5/8 split

    1 on the 10/11 split

    1 on the 13/16 split

    1 on the 23/24 split

    1 on the 27/30 split

    1 on the 33/36 split

     

    Orphelins Cheval

    An Orphelins bet, also referred as Orphelins à Cheval, is a type of bet on a series of 8 single numbers. Five chips are placed as follows:

    1 on 1 (straight up)

    1 on the 6/9 split

    1 on the 14/17 split

    1 on the 17/20 split

    1 on the 31/34 split

     

    Final Bet:

    A Final bet is a bet on one number and all additional numbers that end with that number. For Example:

    Finale 0 en plein: 0 - 10 - 20 - 30

    Finale 1 en plein: 1 - 11 - 21 - 31

    Finale 2 en plein: 2 - 12 - 22 - 32

    Finale 3 en plein: 3 - 13 - 23 - 33

    Finale 4 en plein: 4 - 14 - 24 - 34

    Finale 5 en plein: 5 - 15 - 25 - 35

    Finale 6 en plein: 6 - 16 - 26 - 36

    Finale 7 en plein: 7 - 17 - 27

    Finale 8 en plein: 8 - 18 - 28

    Finale 9 en plein: 9 - 19 - 29

     

    Live Roulette Variations

    In addition to the standard Live Roulette variant described above, our online casino offers a number of baccarat games, including but not limited to:

    • Roulette
    • Lightning Roulette
    • Immersive Roulette
    • Instant Roulette
    • Auto Roulette
    • Auto Roulette La Partage
    • Speed Roulette
    • Double Ball Roulette

    The rules for each specific game can be accessed by clicking on the ‘Help’ button when the game is opened.

     

     

    Scratch Cards

    Scratch cards are luck-based games that work in the same way in both real and virtual forms. There are different kinds of online scratch cards, but they all feature the same core strategy. Online scratch cards have multiple rows and symbols that are covered — and you can virtually scratch these symbols to reveal them, with a chance of finding matching symbols and getting rewarded.

    However, you (the player), should also never assume that the rules of playing scratch cards are always the same as they tend to vary. In addition, each scratch card game has its own Return to Player that describes the percentage of wagered money that will be returned to the player over time. The RTP can be found within the game itself. Scratch cards also have different pay-outs. Some scratch cards offer payouts that don’t depend on how much you have wagered. Others come with a payout based on a multiplier, which means they are multiplied by the amount that has been wagered.

    Therefore, it’s important to always review the applicable specific rules for each scratch card game in order to discover how these rules affect your gameplay and your winning chances, so that you can either make necessary adjustments or else opt for a different type of scratch card. The individual rules can be accessed by clicking on the ‘Help’ button while the game is open in either fun or real-money mode.

     

    How to play Scratch Cards

    • Press the ‘Buy’ button to buy a new card
    • Scratch your card manually or press the ‘Scratch All’ button to reveal all symbols at once
    • Reveal the symbols. If you reveal the necessary number of matching symbols (depending on the game), you will get rewarded automatically.

     

     

    Game Shows

    Game Shows combine traditional table games and money wheel games with elements of world-famous game shows and board games. You (the player) should never assume that the rules are similar for every Game Show as they tend to vary. Each Game Show introduces its own set of rules and even unique features. This is why you should always check the rules that Game Show before playing.

     

     

    Money Wheels

    There are different kinds of money wheel games, including Monopoly Live, Crazy Time, and Dream Catcher. Money Wheel is a game of chance that is played using a 54-segment vertical wheel, spun by the game presenter. The objective of the game is to predict the segment the pointer is going to stop at or each spin.

     

    How to play Money Wheels

    • Place your bet on a segment you believe the wheel will land on: 1, 2, 5, 10, 20, or 40. However, Crazy Time features a number of additional bet spots: Cash Hunt, Pachinko, Coin Flip, or Crazy Time.
    • The game presenter then spins the wheel. When it comes to a stop, the winning segment is indicated by a pointer.
    • All bets are paid on a one to one basis with the odds matching the number in the winning seg-ment. For example, winning number 10 pays 10 to 1, winning number 5 pays 5 to 1, and so on.
    • If the wheel stops on one of two multipliers (2x or 7x), then the dealer spins it once more and no new bets are allowed. The wheel is spun again, and the outcome of the spin is multiplied 2x or 7x, depending on which multiplier the wheel stopped on in the previous spin.

     

     

    Mega Ball

    Mega Ball is played with up to 200 cards with 24 randomly arranged unique numbers (the space in the middle row is usually left blank) and a ball drawing machine that houses 51 numbered balls, 20 of which are drawn from the machine during the game. The goal is to get a horizontal, vertical, or diagonal line of 5 squares and get rewarded. There’s also a Mega Ball bonus round in which you have the chance to win a big multiplied winning.

     

    How to play Mega Ball

    • As a first step, you need to purchase cards to get started. Select the value and buy the desired number of cards, up to 200 per game round.
    • Once the betting time is over, 20 numbered balls will be quickly drawn from the Ball drawing machine one by one. The matching numbers on your cards will be marked off automatically.
    • When you get a complete horizontal, vertical, or diagonal line of 5 squares, your winnings per card are updated and displayed on your screen (below the corresponding card).
    • After all the 20 balls are released in the main game round, a Mega Ball Bonus round occurs. At the beginning of the Mega Ball round, a Mega Ball multiplier between 5x and 100x is generated. This means that if the Mega Ball number completes a line in one of your cards, your payout on that card are multiplied the Mega Ball multiplier.
    • After the game is over, your winnings are calculated automatically and displayed on your screen.

     

     

    Deal or No Deal

    Deal or No Deal is a multi-layered live game of chance. The game's objective is to win the mon-ey in the last of 16 briefcases or take one of the banker’s offers.

     

    How to play Deal or No Deal

    Qualification Round

    There is a qualification round in place to join the game show. All you need to do is spin a three-reel bank vault so that the golden segments on the rings are aligned into the upper sector of the wheel. You can spin the wheel as many times as you want within the time provided. However, each spin costs your selected bet amount, and sets the amount of money in the biggest prize briefcase by 75x-500x of your bet.

     

    Top Up Round

    Once qualified, you enter the Top Up round, and the Top Up Wheel appears. In the Top Up round, you have the opportunity to top up the amount of money in one or more of the 16 brief-cases by 5x-50x of your bet.

     

    Game Show

    The Game Show round is the final round. The objective of this round is to win the cash in the last briefcase or take one of the banker’s four ‘Deal or No Deal’ offers.

    — Three briefcases are opened by the banker. If you choose ‘Deal’, the amount of cash you won will be displayed on the screen and added to your balance. If you choose ‘No Deal’, you will continue playing.

    —The process is repeated for the next two sets of your briefcases. Each time four briefcases are opened, leaving two briefcases for the final opening.

    — During the fourth (and final opening), the banker will make you a final offer with three op-tions: Deal, Switch Briefcases, or No Deal. You can:

    • Make your decision to choose ‘Deal’ and take the offer and collect your winnings,
    • Choose ‘No Deal’ and win the prize in the assigned briefcase
    • Choose ‘Switch briefcases’ if you believe that the amount of money is bigger in the other brief-case.

    — Once you’ve made your decision, you’ll see the message, displaying your winnings, and you will return to qualifications.

     

     

    Other Games

     

    1000 x Busta

    1000 x Busta is a game of chance that allows you to wager on an increasing multiplier shown on a graph.

     

    How to play 1000 x Busta

    • Set your Bet Size, Target, and Payout. On PC, you can use (+) and (-) buttons, the mouse scroll wheel, or simply do it by dragging; on mobile, you can scroll on your touch screen. The three values shown on the screen are related as the Payout is the Target multiplied by Bet Size, which means that changing one of these values will automatically adjust the other values accordingly.
    • Press 'Bet'. If the increasing multiplier stops at a value equal to or over your target, you win the payout (target x bet size). If the increasing multiplier stops at a value under your target, you lose and receive no payout.

     

     

    Super Sic Bo

    Super Sic Bo is a game of chance played with three standard dice with face value 1 to 6. The objective of the game is to predict the outcome of the shake of the three dice.

     

    How to play Super Sic Bo

    • Place your bets on the Super Sic Bo table by putting chips on areas depicting outcomes you want to bet on. You can place several kinds of bets, and each type of bet has its own pay-out.
    • After you’ve placed your bets, random betting spots will be highlighted, showing the multi-plied payouts.
    • The three dice will be shaken in the game's custom dice shaker and show their random out-comes.
    • You will get rewarded for every bet that matches the result of the shaken dice.

     

     

    Dragon Tiger

    Dragon Tiger, also known as the two-card simplified version of Baccarat, is a live game of chance where just two competing cards are dealt: Dragon and Tiger. The objective of the game is to predict which card will be the highest, or whether the deal will result in a tie.

     

    How to play Dragon Tiger

    • Cards are dealt from the shoe with eight decks (Jokers are excluded)
    • You will need to place a bet either on the Dragon, Tiger, or Tie, or Suited Tie
    • A single card face-up is dealt by the dealer to the Dragon and to the Tiger
    • Kings are the highest card; Aces are the lowest.
    • If cards for the Dragon and Tiger are equal both in value and suit, it's a Suited Tie, half of your main bet is returned, and wins pay out 50:1
    • The highest card wins and pays even money 1:1
    • In the case of a Tie, when both cards are the same, half of your main bet is returned, and wins pay out 11:1

     

     

    Football Stadium

    Football Stadium is a live card game that involves a live dealer who chats about football in a sports commentator style whilst dealing the cards on an interactive light-up football pitch-style ta-ble. The objective of the game is to predict which hand — Home (A) or Away (B) — will draw the higher card. Players can bet on a Home Win, Away Win or Draw (hands will be of the same value).

     

    How to play Football Stadium

    • You can place a bet on either Home (A), Away (B), or Draw (X).
    • The dealer will deal one card face-up to Home (A) and one to Away (B). The highest card wins and pays even money 1:1.
    • All suits of cards shall have the same rank. Cards' value from lowest to highest is as it follows: 2-3-4-5-6-7-8-9-10-J-Q-K-A.
    • If the hands dealt are of the same value, half of player's main bet (Home (A) or Away (B)) is returned, and if the player has placed Draw (X) bet, wins pay out 11:1.

     

     

    Dice Games

     

    Lightning Dice

    Lightning Dice is a live casino game of chance played with three dice with face value 1-6. The aim of the game is to predict the total sum of all three dice.

     

    How to play Lightning Dice

    • Place your bet on a total of three dice labeled 3 to 18.
    • After the betting time has expired, wait for the lightning strikes to select one or more random lightning numbers, each of which is given a random multiplier, which can multiply winnings by up to 1000x.
    • Wait for the result — you win if you have correctly predicted the total sum of all three dice and placed a bet on that number.

     

     

    Slot Dice

    Slot Dice is a game of chance, and the objective of the game is to roll a set of dice to obtain specific combinations in order to enter one of the four bonus games, each with their own unique goals. Slot Dice also features a guaranteed payout if a player acquires 25 combinations ‘3 of a kind’.

     

    How to play Slot Dice

    Main Game

    The aim of the game is to roll specific combinations with a set of 5 dice to either enter a Bonus Game or if 3 of a kind are successfully rolled, to move one level up. Eventually, you can reach all 25 levels to claim the cashback. You can change the Bet Amount at any point before the round is played. However, the bet levels are not adjustable once you have entered a bonus game.

     

    Bonus Games:

    ‘Hero Call’

    To enter the ‘Hero Call’ bonus game, you are required to get a Full House (3 of the same kind together with 2 of the same kind (for example, 2,2,5,5,5) in the Main Game. Hero Call starts with 1 dice and you are required to get a score higher than one in the first round. With every new level, the bonus game will add one dice and you have to get a higher score than the previous one to move up a level. If all 10 levels have been achieved, you win a jackpot.

     

    ‘Lucky Four’

    To enter the ‘Lucky Four’ bonus game, you are required to get four of the same kind (for ex-ample, 2,2,2,2,5) in the Main Game. In the bonus game, you need to get at least one ‘4’ to climb up a level. Each level reduces one dice. If all 10 levels are completed successfully, you win a jackpot.

     

    ‘Crazy Straight’

    To enter the ‘Crazy Straight’ bonus game, you are required to get a straight (5 consecutive numbers, for example, 2,3,4,5,6) in the Main Game. Crazy Straight is played with a set of 2 dice and the goal is to score higher than the mandatory for every level, starting from a value of 2 and fol-lowed by increments of 1 with every roll. If all 10 levels are completed successfully, you win a jack-pot.

     

    ‘Golden One’

    To enter the ‘Golden One’ bonus game, you are required to get five of the same kind (for ex-ample, 5,5,5,5,5) in the Main Game. Golden One gives you 10 chances. You start with 5 dice and each time you roll a ‘1’, the dice gets eliminated and goes to the next level. The aim of the bonus game is to eliminate all 5 dice with the least number of throws. Each level reduces one dice. If you have five 1s in the first turn, you get the highest jackpot possible.

     

     

    100 Bit Dice 

    100 Bit Dice is a game of chance where players can bet on a random number generator result. You can bet on the green to bet that the result will be under (below) a chosen target value, or you can bet on the blue that will be over (above) a chosen target value. The random number generator generates a result that is equal to the value selected by the player, then this is considered over the selected value.

     

    How to place 100 Bit Dice

    • To start playing, select the Bet Size and place a bet on the outcome of the dice from 0 to 100.
    • Press on (+) and (-) to adjust bet size or can press the edit (pencil) icon to enter your desired bet size amount. Bet on the green section if you want to bet that the result of the dice will be un-der the chosen target or bet of the blue section to be that the result will be over the chosen target value.
    • Once you've placed your bet, the random number generator generates a result from 0 to 100.
    • If the result generated is exactly equal to the value you've selected, this is considered over the selected value.

     

     

    Bingo

    Bingo is a game of chance in which each player has a card / several cards with numbers on it / them. Players mark off numbers on their cards as the numbers are drawn randomly by the game host from the draw machine. Each card comes with an individual combination, which is put togeth-er randomly. The objective of the game is to have as many numbers as possible marked off on your card. Online Bingo follows the exact same rules — and the only difference is that the num-bers are not drawn from the machine but are randomly generated.

     

    General Rules

    The basic rules of Bingo apply to all versions of the game. However, you should never assume that the rules of playing online Bingo are similar for every game as they tend to vary. Each variant introduces its own set of rules and even unique features. This is why you should always check the rules and regulations of that specific game before playing.

     

    Numbers

    Bingo can be played with 30, 75, 80, or 90 balls. The number of balls in play during a bingo game is important as it determines the odds of a win, as well as its duration and even what the cards look like. There are 3 main ways to win as follows:

    One Line: Complete a full horizontal line of numbers

    Two Lines: Mark off two full horizontal lines

    Full House: Complete all three lines

     

    Cards

    The objective of Bingo is to have as many numbers as possible marked off on your card. These cards differ slightly depending on which type of Bingo you are playing, but they operate in the same way. The cards have arrays of random numbers printed on them, and players attempt to form winning patterns, horizontally, vertically, or diagonally, or covering a previously specified ar-rangement such as shapes or designs. In most cases, you can play Bingo with multiple cards at the same time, increasing your chances of getting a winning line. However, usually, there’s a limit of how many cards you can buy for each game.

     

    How to play Bingo

  • Press play to initiate the round. 30 (or more, depending on the game variant) balls will be drawn.
  • In online Bingo, the computer automatically marks the called-out numbers for you.
  • Winning combinations will be shown on the cards and in the payable patterns at the top.
  •